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Combo: Safe condos with SoftGuard Combo: Safe condos with SoftGuard

Softguard the integrated security software system of alarm events monitoring for condos and gates communities

The SoftGuard system receives and manages alarm events from fixed targets (residences, administrative offices, sports centers, service dependencies, etc.) and mobile targets (motor vehicles, motorcycles, ATVs, patrol phones for private surveillance, smartphones, etc.).

SoftGuard is installed in a Control Center that operates 24/7 from where it interacts with different equipment and electronic devices, allowing the attention of alarm events (theft, panic, medical emergency, access control of people, video verification, among others) for its validation and subsequent referral to the competent authorities (Police, Private Security services, Fire department, medical services, maintenance services, etc.).


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Comprehensive alarm events monitoring system for gated communities closed neighborhoods

The SoftGuard package includes all the alarm events reception devices, hardware and the "ready to go” software system. SoftGuard Pack, telephonic, radio cell phone network receiver, operator training and after sales technical support.

The alarms events coming from homes are received by the alarm receiver, which validates the event and confirms to the alarm panel installed in the protected site that the report is already at the monitoring central and being attended.

This receiver is connected to a computer where the SoftGuard system is installed, which will show to the operator the alarm event to be managed. When doing so, the system informs the type of alarm to be attended (theft, panic, medical emergency, deactivation of the alarm after hours, fence perimeter intrusion etc.).

All procedures performed by the operator: telephone calls, technical verifications, notification to owners and authorities are registered in the SoftGuard system for subsequent control and audit.


SoftGuard system Additional controls

Alarm panel activations and deactivations  for people  entry and exit  control for each house: Showing in each case the user data (person) enabled (including in addition to the owners or tenants, cleaning service, gardening, etc.) each of which will have a personal password to activate or deactivate the alarm panel. In case the activations or deactivations are carried out outside the pre set ranges, the system will warn the operator of this irregularity for its control.

Test of the alarm panel correct functioning: Every 24 hours or as often as desired. The alarm panel will send a signal of correct operation, which will be received at the monitoring system. In case of absence of this signal, the SoftGuard system will inform the operator for the respective control and technical verification.


Automated reports to owners

Email sent of the alarm reports: the SoftGuard system will send with the desired periodicity (weekly, biweekly, monthly, etc.) a report via e-mail to the owner of the alarms received from its home (being able to filter it by: emergency alarms, alarms of non-emergency, openings and closures or all of them).

Alarm events notification via SMS: The owner may request to be notified via SMS when an alarm event is received at the monitoring central from its home. Same as the report via e-mail, it is possible to set what types of alarm events to be sent by this mean: entry and exit, opening and closing, theft, panic, medical emergency or any other.


Communication means

Communication means can be of many types and a special analysis is done by each gated community or closed neighborhood indicating the technical recommendations to make the best decision. The main options are: Telephony, Radio, Internet (IP), GPRS, Satellite, among others.

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