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4th SoftGuard International Forum - Punta Cana 2013

November 21st, 2013

On November 15th and 16th, the 4th SoftGuard International Business Forum was held, with participation from leading alarm monitoring company directors from Argentina, chile, Colombia, Panama, Venezuela, Spain, El Salvador, Peru among others. The chosen location was the Punta Cana Hard Rock Casino Hotel, Dominican Republic

The first day, Friday 15th, a welcoming cocktail party was held in the Moon Lounge for all participants and the 4th edition of the SoftGuard International Business Forum was initiated, each of the participating companies were presented and a good mood was set for a creative and innovative work group to diagram the future of alarm monitoring business.

At night, dinner was held at The Market, a buffet restaurant were many dishes were available.

On Saturday 16th, the work meeting began at the Main Hall of the Hard Rock Hotel Casino. The activity was divided into two parts: In the morning, the functions, benefits and characteristics of the SmartPanics application were covered; a break was taken at noon to enjoy the hotel, the pool, beach soccer and beach volleyball challenges were held. After the break specific subjects were covered, among them:


  • Monitoring in parking lots
  • Virtual Guards
  • Access control and entry and absence management  (time and attendees)
  • Monitoring possibilities without operator assistance
  • Tele assistance benefits
  • Plan “referred”  - Advertising about informing clients to improve ratability 
  • VIP or special services
  • Monitoring the elderly  -  Monitoring patients with home care 
  • Monitoring those processed by the law who must serve their sentence at home
  • Loyalty through point systems – Loyalty through permanence
  • Vehicle a fleet monitoring  - Monitoring pets – Monitoring children   


To conclude the forum we raffled a Samsung Tablet; the winner was Mauricio chaparro from SERSECO of Venezuela.

This nights dinner was held at La Isla located near the beach and the night came to an end at the the hotel’s night club.  

During the forum everything debated was loaded onto the Virtual Forum as a Google Group, which will remain active for future work and the evolution of theme to be concluded.

We would like to thank all of the participants who shared their experience, trusting in the monitoring business as an activity and united with SoftGuard, and whose growth has no limit.



Thanks !

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